LEGAL REFERENCE

Your Privacy at alpa189

We built alpa189 around your trust. This privacy policy explains how we collect, use and protect your information when you open an account, fund it via DANA, OVO...

Data encryptedPayment secureAccount privateQRIS verifiedIndonesia-compliant
Enter Game Lobby Read FAQ
alpa189 Your Privacy at alpa189

What We Collect & Why

When you join alpa189, we collect your name, email, phone number and payment details to verify your identity and process withdrawals. We track your lobby activity—which games you open, your betting history, account balance—to personalise your experience and detect fraud. Payment partners like DANA, OVO, GoPay and QRIS handle transaction data under their own terms; we receive only confirmation and reference codes.

In supported regions where local law permits, we retain this data for compliance and account recovery. You own your data; we're stewards of it.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy Questions & Support

Email Support Reach our privacy team at [email protected] with data requests, deletion inquiries or concerns about how we handle your account information and payment history.
Account Settings Log in and visit your account panel to review permissions, connected payment methods, activity logs and download a copy of your stored personal and transaction data.
Live Chat Our support team answers privacy questions in real time through the live chat widget. Available during business hours to address data and security concerns immediately.
WHY VISITORS TRUST US

How We Protect Your Data

Encryption Standard

All data flows through TLS 1.2+ encryption. Your passwords are hashed; payment details never touch our servers—tokenised payment gateways handle...

Third-Party Audits

We commission annual security reviews by independent firms. Audit results inform our policy updates and help us stay ahead of...

Access Controls

Only authorised staff see your data, and only when needed for support or compliance. We log every internal access and...

Incident Response

If a breach occurs, we notify affected accounts within 48 hours and provide guidance. We maintain cyber insurance and a...

Payment Partner Vetting

DANA, OVO, GoPay and QRIS providers meet our security baseline. We review their policies annually and only integrate services that...

Data Retention Limits

We delete inactive account data after 3 years unless law requires longer storage. Withdrawal records are kept for 7 years...

Privacy Consistency Across Our Brand

Same Policy Framework
Whether you access alpa189 on mobile, desktop or tablet, this privacy policy applies uniformly. No hidden terms; what you read here governs your data everywhere.
Unified Payment Data
DANA, OVO, GoPay and QRIS transactions are logged under the same security model. No separate data flows; all payment records feed into your single account audit trail.
Consistent Deletion Rights
You can request account deletion at any time. We remove personal data within 30 days, keeping only anonymised betting records for gaming integrity and tax compliance.
Cross-Platform Contact Info
Our privacy support email, live chat and settings panel all sync. Report a concern on mobile; check the status on desktop. One account, one record of your requests.
Matching Compliance Timelines
Policy updates apply across all alpa189 touchpoints on the same date. You'll see the change announced here, in your account and via email—no staggered rollouts.
Shared Cookie & Tracking Rules
Cookies used for lobby personalisation are identical on all devices. We disclose tracking vendors in section 5; the list is static whether you're on app or web.
Unified Breach Notification
If a security incident affects the platform, all account holders get the same notice timing and detail level. No differentiation by device, region or payment method used.

What Privacy Looks Like on alpa189

One-Tap Account Setup

Sign up in under a minute. We ask only essential fields: name, email, phone and country. Optional fields (like date of birth for Deposit references) appear later when you choose them.

Payment Method Flexibility

Link DANA, OVO, GoPay or QRIS—or use all four. Each payment method is encrypted separately. Switch between them without re-entering your details; we tokenise and store them securely.

Transaction Transparency

Your account history shows every deposit, withdrawal and game bet with timestamps. Download full statements anytime. We don't hide fees or margin moves in the fine print.

Privacy Dashboard

See who accessed your account, when, and from where. Review connected devices, active sessions and login history. Revoke access instantly if you spot unfamiliar activity.

Data Portability

Export your account data as a JSON file. Names, transactions, game history, settings—all yours to download or transfer. No lock-in; your information belongs to you.

Opt-Out Controls

Disable marketing emails, push notifications and targeted ads from your settings. We track your preferences in real time; silence spreads across all devices instantly.

Privacy Questions Answered

We delete personal data within 30 days of closure. Anonymised betting records stay for 7 years per Indonesian tax law in supported regions. Payment confirmations are archived for compliance. You can request early deletion; we comply within 14 days.

No. We never sell your data. We only share it with payment partners (DANA, OVO, GoPay, QRIS) to process transactions, and with law enforcement if legally required. Marketing partners receive anonymised, aggregated insights only—never your name or contact.

Yes, but your account must be registered to a supported region. We monitor VPN usage to catch fraud, not to restrict access. If we flag suspicious activity, we'll ask you to verify your identity via email or live chat before processing payouts.

Email [email protected] with your registered email and phone number. We'll verify your identity and reset your password. Two-factor authentication can be re-enabled once you're logged back in. Recovery typically takes 2–4 hours.

We track your activity to personalise the lobby and detect fraud. We won't use your betting history to build profiles for resale. You can opt out of all marketing emails and ads in your privacy settings; we stop all targeting within 24 hours.

Payment disputes go to your e-wallet provider first. If QRIS/DANA/OVO/GoPay reject a claim, we review the transaction log and contact you. We keep full records to support your case. Chargebacks are investigated within 5 business days.

Yes. All connections use TLS 1.2+ encryption, whether you're on home WiFi, mobile data or public hotspots. Your passwords, payments and game activity are protected end-to-end. We recommend enabling two-factor authentication for extra security on shared networks.